Return & Refund Policy
YOUR 14-DAY PROMISE
You have 14 days from the date of delivery to request a return or exchange.
TO BE ELIGIBLE FOR A RETURN:
- Item must be unused in an original condition.
- All original packaging must be intact.
- Request must be made within 14 days of delivery.
HOW TO RETURN
Email us at info@shopzaros.com with your order number and reason for return.
Our team responds within 24 hours every time.
Once approved we'll confirm the return address and next steps.
Pack your item carefully in its original packaging and ship it back using a tracked and insured service.
REFUNDS
Once your return is received and inspected your refund will be processed immediately back to your original payment method.
Refunds typically appear within 3-5 business days depending on your bank or payment provider.
EXCHANGES
Want a different colour or product instead? We're happy to arrange an exchange subject to availability.
Email info@shopzaros.com and we'll sort it personally.
FAULTY ORDERS
If your order arrives with a fault or damage contact us at info@shopzaros.com within 48 hours of delivery with:
- Your order number,
- Your full name,
- Detailed photos of the damage
- Written description of the issue
We'll resolve it immediately.
THE LIFETIME GUARANTEE
Returns aside, if your ZAROS product ever fails due to a manufacturing defect or craftsmanship issue we fix it or replace it.
That's not a returns policy. That's a promise.
CONTACT
Email: info@shopzaros.com